Aide & Support
Frequently Asked Questions
Everything you need to know about your orders, deliveries, and products.
It's simple! Browse our shop, add products to your cart, then click Place order. You will be guided to provide your address and choose your payment method. You will receive an email confirmation as soon as your order is validated.
Changes or cancellations are possible within 2 hours of placing your order, provided it has not yet been prepared. Contact us immediately at contact@pimpitstore.com with your order number. After this period, the order is being processed and can no longer be modified.
As soon as your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also check the status of your order in the My Orders section of your Pimp-It account.
First, check your Spam / Junk folder. If you cannot find it, make sure the email address entered during the order is correct. In case of doubt, contact us via our contact form and we will resend the confirmation.
- Metropolitan France: 3 to 5 business days
- Overseas territories & Europe: 5 to 10 business days
- International: 7 to 14 business days
These delivery times begin upon shipment (generally 24-48 hours after validation).
Delivery is free in metropolitan France on orders over a certain amount. The exact amount is displayed in your cart before checkout. For international deliveries, costs vary depending on the destination.
Yes! We ship to many countries in Europe and internationally. Shipping costs and delivery times are calculated automatically at checkout based on your destination.
If your order has not yet been shipped, contact us quickly at contact@pimpitstore.com with your order number and the new address. Once the package has been handed over to the carrier, we can no longer change the address.
You have 14 days from the receipt of your order to return an item. The item must be in its original, unused condition, with its original packaging. Personalized items are not eligible for return unless there is a manufacturing defect.
Contact us at contact@pimpitstore.com with your order number and the reason for the return. Our team will reply with shipping instructions. Refunds are processed within 5 to 10 business days after receipt.
The refund is processed within 5 to 10 business days following receipt of the returned item, to the original payment method. Your bank may take a few additional days to credit the amount.
Contact us immediately at contact@pimpitstore.com with a photo of the item and your order number. We will send you a replacement or issue a full refund, with no return shipping costs for you.
Our pins are compatible with all classic clog models and the majority of models with holes. They clip easily into the holes in the sole. Please check that your model has standard holes before ordering.
Our pins are made of high-quality flexible PVC or metal, depending on the model. They are resistant to water, heat, and daily wear. The colors are treated to prevent fading over time.
Insert the pin into a hole on your clogs and press until you hear a small click. To remove it, turn it slightly and pull gently. No tools needed; it's designed to be changed regularly to suit your mood!
A classic clog has an average of 13 holes per shoe, or 26 spots for a complete pair. You can customize them all or just add a few depending on your style!
Yes! We also offer clogs in various sizes and colors. You can create your complete pair using our configurator—choose your clogs, then customize them with your favorite pins!
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Apple Pay & Google Pay
- Pay in 3 or 4 installments at no extra cost (subject to conditions)
Absolutely. Our shop uses the SSL (HTTPS) protocol and payments are processed by Shopify Payments, which is PCI DSS Level 1 certified — the highest security standard for online transactions. We never store your banking details.
On the checkout page, enter your code in the "Discount code" field and click Apply — the discount will be deducted immediately. Only one promo code per order.
Check that your card details are correct (number, expiration date, CVV) and that you have sufficient funds. Some banks block international payments—contact your bank to authorize the transaction. You can also try a different payment method.
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